STORE POLICIES

PLEASE READ ALL LISTINGS IN ITS ENTIRELY BEFORE ORDERING.

  

********************BUSINESS HOURS**********************

Business days are Monday- Friday 9.00am to 4.00pm. Orders placed after 4pm CST will not be processed until the following day.

********************PRODUCTION**********************

Due to the nature of customization, our current TURN AROUND time for most items is 7 to 14 business days from the time that your payment is received. Most of the time, our products can be shipped before that depending on availibility. Also note, this does not include shipping time. This is subject to change at any time depending on the amount of orders.

All orders are processed in the order they are received. If you require faster turnaround service, Rush order services are available as well as priority shipping.

Please pay close attention to the garments measurements in inches before purchasing.

If you see a design you like, you can make changes to the colors for an existing design.

 

********************RUSH ORDERS**********************

Due to the nature of customization, our current TURN AROUND time for most items is 5 to 14 business days from the time that your payment is received. Most of the time, our products can be shipped before that depending on availability. Also note, this does not include shipping time. This is subject to change at

Rush services is available for an additional fee. Rush services moves you order to the front of the line. Please contact us before adding this option to see if the item is in stock and what the turnaround time would be.

Not all tee shirt and vinyl colors are carried in stock, some of these items have to be ordered once the, once your order is placed. 

We use a variety of apparel vendors. Different brand size runs may vary, women's cut shirts are tapered in cut and slightly fitted. Some apparel items run a bit small so size up if you are in between sizes or desire a looser fit. It will be noted in the description if the garment runs small or true to size. If your not sure contact us.  

Size charts are available in the item listing.

If you have a specific team or logo you would like used in your design you can select a custom order request and attach the file or email the file to creativiteefactor@gmail.com.

If you see a design you like, you can make changes to the colors for an existing design.

We do not stock any premade items all items are created after  we have receive your order.

*******************************PAYMENT OPTIONS************************

We are happy to accept Paypal, Direct Checkout through CTFactor.com and CTFactor  Gift Vouchers  are accepted.

You can also use any major credit card to pay through Paypal (no account needed).

All payments are due when your order is placed at checkout. As I am unable to begin the process until payment is processed.

If paying with Paypal, Echeck, the processing time of 7-10 business days does not start until payment cleared. Paypal takes about 3-5 business days to clear E-checks, which must cleared before an item is shipped.

After you purchase an item through Etsy, you still need to click the "Pay with Paypal" button in order to complete the process. 

Please contact Paypal if there are any problems submitting your payment.

CTFactor keeps your payment information secure. CTFactor never receives your credit card information.

 

**********************CANCELLATION POLICY **********************

Please note that we cannot issue refunds on products already started and we try to stay in our 7-10 business day time frame, but usually get your product done ahead of that time frame.

If you request a cancellation this must be done within 24 hours. Please email or send a message to request a cancellation within 4 to 6 hours after placing your order. 

*****************************LOCAL DELIVERY **************************

Local delivery is provided to the following  zip codes 30003, 30010, 30011, 30017, 30019, 30024, 30026, 30029, 30039, 30042, 30043, 30044, 30045, 30046, 30047, 30048, 30049, 30071, 30078, 30091, 30092, 30095, 30096, 30515, 30518, 30519, 30680, 30620

 

*****************************SHIPPING **************************

We ship using USPS First Class Mail or Priority Mail if weight exceeds First Class maximum and it takes 2-5 business days once shipped. This includes delivery confirmation and tracking.

We ship internationally. We try to keep Costs down as much as possible and get your items there as fast as possible. 

Your order will be shipped to the address on your receipt. The Buyer is responsible for making sure all shipping information is correct. If you would like to have your order shipped to a different address, please let us know that information in the "Notes" section when checking out. Please make sure everything is correct before you order. We are not responsible for address errors.

We are not responsible for any lost items as we cannot control the USPS. All packages will be assigned a tracking number and will be provided once shipping label is created. If a package is lost in transit we will do what we can to help you locate the box.

Please leave a note on your mailbox to the carrier, informing them not to leave the package at your door step if it is not safe. 

Once the tracking number posts "delivered" on USPS.com that means that package has been delivered. We are not responsible for lost or stolen items. If you would like to purchase insurance or signature confirmation, please let us know and we will send you a new invoice. 

Due to some inaccuracies in calculating shipping when combining several items of differing weights and sizes, we reserve the right to contact customers with an adjusted shipping and handling amount.

All items weighing greater than 1 pound are shipped priority mail through the United States Postal Service. Tracking number and $50 insurance is provided at no additional cost

We cannot be responsible for shipments that take longer than expected to reach their destination, domestically or internationally.

We are NOT responsible for any customs or import fees charged by international post offices.

Any question or concern, please contact us.

********************MULTIPLE SHIPPING ************************

Get shipping costs for multiple items in your cart and Shipping upgrades are available.  

Shipping for multiple items is available. Get an additional item for only an extra $2.00 shipping cost(Shipping price for the item with the highest shipping cost first)

 

***********************NEED IT FASTER  ************************

If you need your item before the 7-14 day business day turn-around time or a specific date, please message us and let us know and we will do our best to accommodate your shipping needs date. Please note that a rush fee will apply or you will need to upgrade to a faster shipping method.

Selecting the Rush Order Option will expedite your order from the normal production time of 7 to 14 days to 1 to 5 days depending on item availability. This does not include shipping. See listing for rush order option.

Please note that the upgrade apparel or shirt colors may not be available to rush, as may take 5 days if we need to order the shirt, if you desire to have your order rushed please contact us to check availability of items.

 

************************INTERNATIONAL***********************

Items are shipped USPS First Class with average estimated delivery of 5-9 business days after your item has shipped. In some cases shipment time can be up to 2-4 weeks depending on Customs holds for your country.

We mark all deliveries outside the US as "Gift" but are not responsible for any tariff or additional taxes your country may charge. Please note that we are NOT responsible for LOST or STOLEN items. If you would like to purchase insurance/signature confirmation, please let us know.

Also, please keep in mind for bigger orders (orders over 20 items) may need more time to order supplies and to make the actual item. Orders with items over 20 may require up to a two week waiting period.

If you would like to upgrade your shipping selection, you can choose to upgrade to USPS Priority Mail, which is normally delivered within 3 BUSINESS days, but is NOT guaranteed by the post office. 

Lost, Damaged, Delayed or Stolen Items from Packages:

We are not responsible for lost, damaged, or shipping delays by USPS or stolen items once they are received by USPS. We take responsibility for making sure that your items go out on time (or as usual, much sooner!). We have absolutely no control over what happens to the package once it is accepted by United States Postal Service. Additional Insurance is available upon request.

We cannot guarantee delivery if we are provided with an incorrect address so please double check your address before submitting your order. 

 

********************RETURN & EXCHANGES***********************

We value your support and will work very hard to insure that you are 100% satisfied with your order.             

Due to the personalized nature of our custom made to order products, we regret that we cannot offer cash refunds or exchanges on personalized items. However, in the case of an error on our part in your personalization we will be happy to remake your item, exchange or refund. All items will be created, like the chosen design unless changes are requested from the buyer. In this case you can always request a digital proof or one will be from us to check accuracy on the item you are purchasing.

 

********************ORDER INSTRUCTIONS***********************

The order instructions will be provided for each listing. Please make sure you follow the instructions in the listing for the order. We are not responsible for mistakes made on your part (i.e. putting the initials in the wrong order, etc.). Please be sure to choose the correct size clothing. Please convo me for measurements if you are unsure.  The size charts provided are accurate and we ask that you pick the right size as all items are made to order. We cannot afford to exchange custom items due to not being able to resell the item.  

Please be sure all information provided for orders are spelled correct or appear in the order you wish. Check and recheck all spelling and/or letters are correct and in the order you would like them to appear before placing your order. If you think you made an error when submitting your order please contact us as soon as possible. We can make changes to your order unless it is already in production.

To ensure there are not any delays with your order PLEASE make sure to include ALL necessary information with your payment (please read the item description). If we do not have accurate information for the design in the notes section. We will have to contact to get clarity on the detail for your order. The order will be put on hold until a response is received from you.

Please contact us if you have any questions.

 

***************CUSTOM ORDERS ARE AVAILABLE**************

The work starts after the proof is accepted. If there is anything incorrect and you accepted the proof, we are not responsible.  If there is a mistake made on our part, we will happily fix it and reship at our cost.

To ensure there are not any delays with your order PLEASE make sure to include ALL necessary information with your payment (please read the item description).

Check and recheck all spelling and/or letters are correct and in the order you would like them to appear before placing your order.  If you think have made an error when submitting your order, please contact us as soon as possible. We can make changes to your order unless it is already in production. Items that are already being processed are not able to be cancelled or refunded. 

Proofs on items are available only upon request. (Proofs or Mockups will not be provided during the Christmas selling season) We have several items to ship daily and will not send a proof without a request.

We will ask a questions regarding your order when we feel that it is necessary. When we receive a special request or personalized item we go by the notes that the customer enters in the notes section. It is the responsibility of the customer to ensure the order is put in the notes correctly.

All items are customized and nonrefundable.

We are happy to accommodate special orders and there no request that is impossible. Please convo or contact us for any questions you might have.

 

*************** ADDITIONAL POLICIES AND FAQS ****************

We would really like to know how we can become better as a shop. We welcome reviews and feedback based on your experience and the items you purchased. If you are unsatisfied with a review you have read please contact us with any questions. 

Cancellations and Refunds will NOT be issued for failure to read our production times prior to placing your order.

There are no exceptions with this policy. By placing your order and purchasing an item/items, this confirms that you agree to these terms.

Production times are listing in our Shop Announcements, Shop Policies and in the Shipping Tab of every listing. 

*****************COLOR DISCLAIMER*****************

All computer monitors are not created equal! Since computer monitors vary in terms of colors, brightness, contrast, etc., it should be expected that your shirt(s) will not match exactly what you see on your screen. Since the designs you see are computer generated images, colors may not be as bright/vivid and differ in tone than what you see on your monitor.

All Items are handmade and may NOT be exactly the same as pictured in the photo. PLEASE take this into consideration, that we do our BEST to match it perfectly, but we are human, and it is handmade everytime.

  

*****************CONTACT US*****************

Customer service, buyer satisfaction and quality work is our top priority!

If you have ANY QUESTIONS regarding your order or need to contact we can be reached by text message or email the best method of contact. We will try our best to respond all phone calls, text messages and emails within 24 -48 hours.

Phone 770-904-9547

Email creativieefactor@gmail.com

Follow us on Facebook @ www.facebook/CreativiTeeFactor

Instagram @ creativiteefactor

Thank you for visiting our shop, come again.